Returns & Exchanges

Brandon Maxwell offers returns on full-priced items within 14 days of delivery, provided they are in original condition with all tags attached. Please note that all sale items and custom orders are considered final sale and are not eligible for return or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in the original designer packaging and include the printed return authorization form inside the box.

3

Attach the Label

Affix the pre-paid shipping label provided via our portal to the outside of your package, ensuring any previous shipping labels are covered.

4

Ship and Track

Drop off your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing